Although this is technically an e-book blog, not a “Cherrypal blog,” I have nonetheless written the most about the devices of any blog so I feel a little bit of responsibility to the people who ordered them after seeing them here.
So here is a roundup of comments we have received today about the status of people’s Cherrypal Africa orders.
In summary, some people have had very good communication with Max Seybold (especially if they were proactive and called the number on the website to talk to him), while others are still upset that they have not heard anything.
Details after the jump.
I ordered mine on 12/16 (one of the first orders by my reckoning) and today (12/31) saw nothing delivered…
…so, two weeks and one day later and still no product.
Further, no replies to email inquires and the customer service # given on the paypal transaction page is an “incorrect” (fake?) number.
I’m seriously starting to worry now.
Nate the Great writes:
It’s Thursday, and I still don’t have it. I haven’t even gotten shipping confirmation.
“Nice to Get Info”
Heard from #cherrypal CEO Max Seybold. Problem with my order and will be resolved by end of day or I’ll be refunded. Nice to get info.
I have asked him to post a comment with more detail.
Ordered mine on the 22, says “pending” on the order (31 st) so probably not processed yet, far less shipped.
I suspect the slash dot effect, too much volume. My order # is in the eight hundreds, Nate who ordered his the day before might do some maths and we can get an idea of volume.
Even with the best of intension they may truly be toiling to satisfy this sudden increase in orders.
As most sales where probably via credit card in 30 days they will have the cash to make things happen.
I am ordering from the third world, OK “Island nation” world 2.5
This pricing, their willingness to take credit international cards and to directly ship to me make an irresistible combination.
Increasingly US suppliers only want local sales.
I grow accustomed to waiting
Least we miss the point, this can bring the net to another layer of humanity.
And finally, “Kate” writes:
Hi, I thought I’d leave a note here in case anyone’s looking for updates. I have spoken three times with Max Seybold, who has been very pleasant and apologetic about the glitches hindering the distribution of the first batch of orders. Here goes:
1. The phone line keeps breaking — and was out entirely for the first week of the Africa launch — but when it’s working, Max picks up the phone right away and ready to help out. He’s really nice, but there’s nothing he can actually do to fix the issues with the shipping because …
2. The distributor in Hong Kong bundled all the orders into one huge shipment without authorization to do so, so there was only one tracking number for all the laptops together as they made their way to Alaska. (This is why your order has never been updated from “Pending” status.)
3. Once in Alaska, the units shipped out individually — with tracking numbers — but the list of tracking numbers is fairly useless to Cherrypal, because they don’t know which order number belongs to which package. Max seemed reasonably confident that the shipment was “on time,” which I’m inclined to disagree with only because of the New Year’s Day holiday and Sunday (no mail). That’ll slow things up a bit. But from my conversation with him, it seems reasonable to expect packages to arrive next week.
This matches what I heard from Max when I spoke to him on the phone the other day myself.
This seems to be fairly good news even for the people who are having problems with their orders. (I should note I have not heard anything about the test units I am getting myself, which should be bundled with those orders.)
Given how much publicity the program has gotten, and how many orders they have received, it is easy to imagine how overwhelmed a company small enough that the CEO answers the phone and support emails himself could be by this level of popularity.
The addition of the double-holiday-season and the distributor foul-up seems to have created a “perfect storm” of problems, but hopefully they will be resolved soon.
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